The University of Tennessee, Knoxville

Haslam College of Business at the University of Tennessee Dreamweaver Templates. Haslam College of Business at the University of Tennessee

Stephanie M. Noble

2001-University of Massachusetts, Ph.D.
1995-Arizona State University, M.S.
1993-Arizona State University, B.A.

Research focus: Customer Experience Management in Retailing and Service Settings
Telephone: 865.974.9211

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Stephanie M. Noble is a Professor in the Marketing & Supply Chain Management Department at the University of Tennessee. Her primary research interests involve customer experience management in retail and service settings. Examples include the influence of each of the following on customers’ experiences:  Frontline employees (e.g., proximity, territoriality issues), retailer relationship development efforts (e.g., loyalty programs, brand communities), and retailer strategy decisions (e.g., co-production, couponing).  She has published in several top journals including the Journal of the Academy of Marketing Science, International Journal of Research in Marketing, Journal of Retailing, Journal of Service Research, MIT Sloan Management Review, Journal of Advertising, Journal of Business Research, and many other outlets. Stephanie is currently a member of the AMA’s Academic Council, has co-chaired the Summer AMA Educator’s Conference, has been a doctoral consortium faculty member for the Frontiers in Services Conference, and has been actively involved in the Relationship Marketing SIG (Vice Chair of Communications). Stephanie has been the recipient of many awards at the college level for her research and been a finalist for many mentoring awards including the AMA’s Erin Anderson Award and the Chancellor’s Excellence in Graduate Mentoring and Advising Award (The University of Tennessee). In terms of teaching, Stephanie has taught undergraduate, Masters/MBA, and Ph.D. level courses. Her teaching interests are in Marketing Research, Relationship Marketing, Retailing, and Services Marketing.  Stephanie has also provided consulting services for several leading companies including Viking Corporation, Hollywood Casino and Resorts, Houston Aeros, Laguna Tools, Mississippi Small Business Association, Food Lion, and Ruth’s Chris Steakhouse. Stephanie serves on the Editorial Review Board of the Journal of the Academy of Marketing Science, Journal of Retailing, and the Journal of Business Research.

Department of Marketing and Supply Chain Management ~ 310 Stokely Management Center ~ Knoxville, TN ~ 37996-0530
Phone: 865-974-5311 ~ Fax: 865-974-1932 ~ Email:


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