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Haslam College of Business at the University of Tennessee Dreamweaver Templates. Haslam College of Business at the University of Tennessee

Alex Zablah


  2005 - Georgia State University, Ph.D.

  Business Administration

  2001 - Louisiana State University, M.B.A.


  1999 - Louisiana State University, B.S.

  Food Science and Technology

  Research focus: Customer employee-interface, multi-level theory & methods
  Telephone:  865-974-1629

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Alex R. Zablah is currently an Associate Professor of Marketing at the University of Tennessee, Knoxville. Prior to his current appointment, he served on the faculties of Oklahoma State University and George Mason University. His research seeks to improve understanding of how frontline factors (organizational processes, employees, and technologies) influence the quality of customer-firm exchanges and, ultimately, firm performance. Alex’s research has been published in leading marketing, management, and information systems journals, including the Journal of Marketing, Journal of Applied Psychology, Information Systems Research, Journal of the Academy of Marketing Science, and International Journal of Research in Marketing. He currently serves on the editorial review board of the Journal of Personal Selling and Sales Management and as a frequent ad-hoc reviewer for other top journals in marketing. Over the years, Alex has received several awards in recognition for his research endeavors, performance in the classroom, and service as a reviewer.  



Department of Marketing and Supply Chain Management ~ 310 Stokely Management Center ~ Knoxville, TN ~ 37996-0530
Phone: 865-974-5311 ~ Fax: 865-974-1932 ~ Email:


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